Right of withdrawal and rules for restitution

In execution of the provisions of Legislative Decree 185/99 of Implementation of Directive 97/7/EC concerning the protection of consumers in the field of distance contracts, the customer can return the purchased product and obtain the reimbursement of the purchase sum Actually paid.

The right of withdrawal may be exercised within the period of 14 days (solar) from receipt of the product in the following manner:

  1. 1. The customer shall send a registered letter with a return receipt to SEI. The communication may be sent, within the same deadline, by telegram or e-mail to the address info@buscaglione.com.
  2. 2. Customer service Contact the customer by communicating the return Authorization Number (RMA).
  3. 3. The customer writes the RMA number on the return form received by email from the customer service.
  4. 4. The customer is subsequently contacted by The Courier to take charge of the return.

The return of the product must take place within 14 days (solar) from the date of receipt of the RMA.

The reimbursement of the price paid for the purchase of the product does not include the shipping costs, which are at the total expense of the customer who intends to withdraw from the purchase.

In the event that the customer returns damaged products, not equipped with a return number (RMA), not returned within the above deadline, opened and/or partially used, not packed regularly or in a complete manner, or in which they are missing or Certain parts, such as components, elements, accessories, packaging materials, boxes, documentation and/or other objects, have been damaged, the right of withdrawal shall lapse completely. In the cases indicated above, you will return to the customer the goods purchased by charging the same shipping costs.

With the above limitations, SEI will reimburse the amount actually paid by the customer within 30 days of the notice of withdrawal by credit note to the bank account or credit card.