Terms & Usage conditions

Products offer and the sale through Buscaglione.com web site and the Customer Service toll free number 800.58.70.70 are regulated by the following General Conditions of Sales. Said conditions are formulated according to the Rule for the contracts concluded outside the commercial premises and in particular from what is provided by Decree-Law, number 206 of September 6th, 2005 (Consumption Code).

Parts of the Contract

The parts of the contract are the following ones:

  • Sistema Espresso Italiano SRL, with sole shareholder, for brevity called SEI, based in Pomezia, Via dei Castelli Romani n. 102 – ZIP CODE 00071, Register of the Chamber of Commerce of Rome. Tax Code and VAT number: 12878811004
  • Customer: the person (Natural or other legal entity) who, once identified through the site Buscaglione.com, has concluded an order that has been accepted by SEI.

Application and modification of the General Conditions of Sale

By placing the order in the required mode. The customer declares to understand the whole indications supplied during the buying procedure and to accept entirely the General Conditions of Sale. SEI reserves the right to vary the general conditions of sale by communicating on this page of the site. The general conditions of sale applicable are those prevailing at the time of the order. Each change will be effective after the publication in the site.

Characteristics and prices of products or services

The images of the products may not be perfectly representative of their characteristics but differ by color, size, accessory products represented. All the information to support the purchase is to be understood as simple generic informative material, not referable to the real characteristics of a single product.

The products are offered at the price indicated on the site on the date on which the order is executed. Prices are understood to include VAT that will be indicated in the cart and in detail in the invoice for the purchase of the product, anywhere issued.

Prices do not include transport and delivery costs which are still indicated in the final section before the order is sent and specified in the Order receipt confirmation sent by e-mail to the customer. In any case, the maximum limit of pods/capsules that can be purchased for each customer regularly registered on Buscaglione.com is fixed at 3000 monthly doses.

SEI reserves the right to refuse an order, to set purchase limits or to require pre-payment; In particular, in the case of unpaid invoices, credit risk or insolvency.

Performing orders

Orders can only be made to and from the following Territories: Italian Republic, Republic of San Marino, Vatican City, Austria, Slovenia, France, UK, Spain, Croatia, Greece, Portugal, Switzerland, USA. The orders are subject to minimum or maximum quantity limitations and the products are offered within the limits of stock availability.

Orders which come from persons who are underage, will not be accepted. The steps to carry out the order and to conclude the purchase contract are clearly highlighted in the sequence of pages of the site through texts and explanatory graphics. In particular, it is advisable to take a look at the withdrawal information that can be memorized and printable at any time. You can correct any data-insertion errors before the order is sent.

Confirmation of receipt of the order and acceptance of the same

Received an order, SEI will automatically send a confirmation receipt by e-mail, in which all the details of the order are summarized. Following the receipt of an order SEI will verify the actual availability of the product ordered and only after this verification will communicate its acceptance of the order and the shipment of the product.

In case that SEI is not able to fulfill an order received it will communicate promptly to the customer. All rights of the customer are excluded from damages or indemnification, as well as any contractual or non-contract liability for direct or indirect damages to persons and/or things caused by the non-acceptance of an order.

Accepted Payment methods

SEI accepts payment only through the following systems listed:

  • Credit card (American Express, Visa or Mastercard); Through the PayPal payment platform. Possibility also available for those who do not have and do not want to be a PayPal user.
  • PayPal: Online payment system that allows any company or consumer who has an e-mail address to send and receive payments, after registration. Payment is made through PayPal's payment platform.
  • Bank transfer: The amount of the order, including the shipping costs, is paid by bank transfer. The shipment of the goods will be processed upon receipt of the transfer.
  • Cash on Delivery: This method of payment entails an additional disbursement of €6.00 on the cost of the order and is borne by the customer.

Shipment of products

Shipments and deliveries of products can be carried out exclusively on the territories of the Italian Republic, S. Marino and Vatican City, Austria, Slovenia, France, UK, Spain, Croatia, Greece, Portugal, Switzerland, USA. SEI will ship the products purchased exclusively to the destination address specified in the order. We do not accept shipments at mailboxes.

SEI will carry out the shipment of the products ordered by the customer, by courier, to the address from the same reported, approximately within 24 working hours since the acceptance of the order. Delivery usually takes place within 4 working days. The Times reported for the receipt of the goods are indicative. The delivery costs are invoiced+ on the basis of the rates indicated on the site or communicated by the Customer service on the date on which the order was transmitted.

The consignee of the goods is responsible for the payment of taxes and customs charges provided for by the legislation in force in the territory of destination of the Products. The Courier is responsible for the delivery. SEI is committed to collect any reports of failure or delayed delivery of products through customer service and, if necessary, to assist the customer to protect their rights as per law.

Acceptance of the product by the customer

Any damage to the packaging and/or the product or the failure to match the number of packages or indications must be immediately contested by affixing a specific indication on the delivery document. With the signature of the courier document, the customer certifies the external integrity of the product and the conformity of the delivery.

Any problems inherent in physical integrity, correspondence or completeness of the products received must be reported within 14 days (solar) from delivery by sending an email to the address info@buscaglione.com


Invoice will be issued for each order of the private customer who has entered his/her tax code, and for each order of the professional customer or company with VAT number. For the issue of the invoice SEI trusts the information provided by the customer at the time of the order to be authentic. No change in invoice will be possible after the emission of the same. When ordering, you must indicate whether the shipping address is different from the billing address. If the private customer chooses not to enter his/her tax code, or the professional customer or company his VAT, SEI will not invoice or certify the payment by issuing a receipt or tax receipt (articles 22, paragraph 1 DPR 633/72 and art. 2 Lit. Oo, DPR 696/96).

Right of withdrawal and rules for restitution

In execution of the provisions of Legislative Decree 185/99 of Implementation of Directive 97/7/EC concerning the protection of consumers in the field of distance contracts, the customer can return the purchased product and obtain the reimbursement of the purchase sum Actually paid.

The right of withdrawal may be exercised within the period of 14 days (solar) from receipt of the product in the following manner:

  1. The customer shall send a registered letter with a return receipt to SEI. The communication may be sent, within the same deadline, by telegram or e-mail to the address info@buscaglione.com.
  2. Customer service Contact the customer by communicating the return Authorization Number (RMA).
  3. The customer writes the RMA number on the return form received by email from the customer service.
  4. The customer is subsequently contacted by The Courier to take charge of the return.

The return of the product must take place within 14 days (solar) from the date of receipt of the RMA.

The reimbursement of the price paid for the purchase of the product does not include the shipping costs, which are at the total expense of the customer who intends to withdraw from the purchase. In the event that the customer returns damaged products, not equipped with a return number (RMA), not returned within the above deadline, opened and/or partially used, not packed regularly or in a complete manner, or in which they are missing or Certain parts, such as components, elements, accessories, packaging materials, boxes, documentation and/or other objects, have been damaged, the right of withdrawal shall lapse completely. In the cases indicated above, you will return to the customer the goods purchased by charging the same shipping costs. With the above limitations, SEI will reimburse the amount actually paid by the customer within 30 days of the notice of withdrawal by credit note to the bank account or credit card.


All products, other than foodstuffs, sold by six are covered by the manufacturer's conventional warranty and the 12 months guarantee for defects in conformity according to Legislative Decree No. 24/2002 and S.M. and articles 130 and 132 of D. LGs. 206/2005. In order to benefit from the guarantee service, the customer must retain the invoice, or, where the transport document does not exist.

If the product purchased proves to be defective in manufacturing and/or has been damaged during transport, the customer may request the replacement of the same within the mandatory 14 days (solar) deadline from receipt by telegram, or E-mail address info@buscaglione.com.

The customer is also obliged to return the defective or damaged product in its original packaging that integrates in all its parts. In case of replacement of the product, the shipping costs for the refund are at the expense of SEI. The latter will then replace the product with an identical one or, in case of stock exhaustion and prior agreement with the customer, with one of equivalent value.

Current law and jurisdiction

The sale of products and/or services takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. Jurisdiction for the resolution of any dispute shall be that provided for by the Italian legislation in force at the time of conclusion of the contract.